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CSD - Consumer Complaint Form

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CSD - Consumer Complaint Form

CONSUMER COMPLAINT/FEEDBACK/SUGGESTIONS

The procedure given below may be followed and the adjoining form may be submitted in case of any complaint, feedback or suggestions.

How to register a complaint against General Store (GS), Food and Liquor (F&L) items?

Please ensure you have gone through the forms below BEFORE filling out the Escalation form on the right hand side of this page.

You can download a complaint form by clicking on this link. Please fill out the form and send it, along with the defective item, to the Unit Run Canteen (URC) from which you purchased it. Please remember, CSD can best respond if we receive accurate and complete information in the Form.

Once the complaint has been received, the URC Manager will forward it to the Area Depot Manager. For complaints against food or alcoholic items, the URC Canteen Manager will forward the complaint to the Depot Manager, together with details of the batch number and manufacturing date of the item. Together with the concerned company, the Depot Manager will thoroughly review the information provided in order to satisfactorily close all complaints at the earliest.

Download Form – Click Here

How to register a complaint about electronic items?

Please contact the customer care or service centre of the concerned company directly and lodge a complaint with them. They will assign a docket or token number – this number should be quoted during any future correspondence with the company.

In the event that the company fails to respond satisfactorily to your complaint or the services rendered were inadequate, please download a complaint form by clicking on this link. Fill out the Form in full and send it, along with the defective item, to the URC Manager from where the item was purchased.

Download Form – Click Here

Complaint about Against Firm Demand (AFD) items

If the complaint is regarding an AFD item, please contact the Depot Manager to resolve the issue.

Please Note: Location of Unit and Classified information should not be sent as feedback.  If a consumer has any complaint regarding any particular Unit Run Canteen, please email the complaint directly to ddgcs@csdindia.gov.in or jdcs@csdindia.gov.in

DoPT - Review of the Recruitment Rules – Service Rules

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Review of the Recruitment Rules – Service Rules

F.No.AB-14017/14/2018-Estt.(RR)(3139661)
Government of India
Ministry of Personnel, Public Grievances and Pensions
Department of Personnel and Training
Establishment-I Division

North Block, New Delhi
Dated: 08th May 2018

Office Memorandum

Subject: Review of the Recruitment Rules/Service Rules (RRs/SRs) — reg.

DOPT vide OM AB-14017/14/2018-Estt.(RR) dated 31.12.2010 issued instructions laying down guidelines for framing/ amendment/relaxation of Recruitment Rules. Para 3.1.5 Of the guidelines provide that the recruitment/ rules should be reviewed once in 5 years with a view effecting such change as are necessary to bring them in conformity with the changed position, including additions to or reductions in the strength of the lower and higher-level posts. Subsequently, this Division vide OM No. AB-14017/61/2008-Estt.(RR) dated 25.03.2014 re-iterated these instructions.

2. However, it has come to the notice of this Department that many Ministries/Departments are not undertaking the aforesaid exercise as stipulated. Resultantly, recruitment/promotion of officers/ employees are continued to be made on the basis of RRs which are not updated and continued to reflect old positions. It is a matter of concern that the decisions taken by the Government on the basis of pay Commission Recommendations, Court directions, Expert Committee Recommendations etc remain un-reflected in the relevant RRs/SRs

3. Since RRs are statutory in nature and all promotions/appointments are made as the provisions in the RRs/SRs, it is imperative that the RRs/SRs are updated in accordance with DoP&T instructions issued from time to lime. In view of this, Ministries/Departments are impressed upon to immediately undertake the exercise for review Of existing RRs/SRs which have not been amended in the last five years and intimate this Department about the outcome of the exercise so undertaken.

sd/-
(Shukdeo Sah)
Under Secretary to the Govt. or India

Authority: http://dopt.gov.in

DoPT Orders - Revision of Provisional Pension Sanctioned under Rule 69 of the CCS (Pension) Rules

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Revision of Provisional Pension Sanctioned under Rule 69 of the CCS (Pension) Rules – DoPT Orders

No.25014/06/2016.AIS-II
Government of India
Ministry of Personnel, Public Grievances and Pensions
Department of Personnel & Training

North Block, New Delhi–110001
Dated the 18th April, 2018

To
The Chief Secretaries of all the
State Governments and UTs.

Subject: Revision of Provisional Pension Sanctioned Under Rule 69 of the CCS (Pension) Rules, 1972.

Sir,
I am directed to refer to the Department of Pension and Pensioner Welfare’s OM No.38/49/16-P&PW(A) dated 12th February, 2018 (copy enclosed) regarding “Revision of Provisional pension”.

2. The applicability of the provisions of the aforesaid OM regarding grant of Provisional Pension sanctioned under Rule 69 of the CCS(Pension) Rules, 1972 has been considered by this Department and it has been decided to make the provisions of the aforesaid Office Memorandum of Department of Pension and Pensioner Welfare regarding “Revision of Provisional Pension” applicable, mutatis-mutandis, to the All India Service Pensioners to whom provisional pension was sanctioned under Rule 6 of All India Service(Death-Cum Retirement-Benefits) Rules, 1958.

Yours faithfully
sd/-
(Jyotsna Gupta)
Under Secretary to Government of India
Order Copy

Authority: http://dopt.gov.in

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